Privacy Policy

1. Overview

LexiRank helps brands understand and improve their visibility across AI assistants. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, sign up for the product, or interact with us in any other way.

By accessing LexiRank or using any of our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please refrain from using the platform.

2. Information We Collect

We collect information that enables us to deliver the product, provide support, and operate the business responsibly.

• Account information. Basic profile details such as your name, email address, authentication provider metadata, and organization information collected when you sign up or update your profile.
• Usage information. Product interaction data including dashboards viewed, queries run, and configuration changes, captured to maintain service quality, personalize the experience, and detect anomalies.
• Support communications. Messages, attachments, and metadata you share when contacting support, participating in surveys, or requesting onboarding assistance.
• Payment information. Billing details processed by trusted payment providers when you subscribe to paid plans. LexiRank does not store full credit card numbers on our systems.
• Website analytics. Aggregated traffic metrics, device details, and referral data collected through cookies and similar technologies to understand website performance.

3. How We Use Information

We use the information we collect solely to operate and improve LexiRank. Typical uses include:

• Service delivery. Providing dashboards, reports, notifications, and API responses that rely on the data you supply.
• Product improvement. Analyzing feature adoption, measuring performance, and informing roadmap decisions.
• Security and compliance. Monitoring for abusive behavior, enforcing terms, preventing fraud, and satisfying legal obligations.
• Communications. Sending onboarding emails, product updates, and administrative notices. Marketing communications are optional and include an unsubscribe link.

4. Legal Bases for Processing

We process personal data only when we have a valid legal basis, including:

• Contractual necessity. To deliver the services you request and to manage your subscription.
• Legitimate interests. To operate, secure, and improve LexiRank in ways that do not override your privacy rights.
• Consent. For optional communications, cookies, or data sharing that requires opt-in approval.
• Legal obligations. To comply with applicable regulations, court orders, and enforceable government requests.

5. Sharing & Disclosure

LexiRank does not sell personal information. We share data only with parties who enable us to provide the service or when legally required.

• Service providers. Vetted infrastructure, analytics, billing, and support partners who process data on our behalf under strict contractual safeguards.
• Business transactions. Potential acquirers or investors in the context of a merger, acquisition, financing, or sale of assets, subject to confidentiality obligations.
• Legal compliance. Regulators, courts, or law enforcement when disclosure is required to protect rights, safety, or comply with the law.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. When data is no longer required, we delete it or anonymize it unless a longer retention period is mandated by law.

You may request deletion of your personal data at any time; we will honor requests subject to our legal obligations and legitimate business needs.

7. Security

Security is fundamental to LexiRank. We apply administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, or loss.

While no system can guarantee absolute security, we continuously monitor for threats, limit access to authorized personnel, and invest in best-practice tooling to keep your data safe.

8. International Data Transfers

LexiRank may process and store information in the United States and other jurisdictions depending on our service providers. When data crosses borders, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

9. Your Rights & Choices

Depending on your location, you may have rights to access, update, delete, or restrict the processing of your personal data. You also have the right to object to certain uses or request data portability.

To exercise any of these rights, contact us at support@lexirank.com. We will respond within a reasonable timeframe and in accordance with applicable laws.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to remember preferences, authenticate users, and measure website effectiveness. You can set your browser to refuse cookies, but some features of LexiRank may not function properly without them.

11. Children’s Privacy

LexiRank is designed for business use and is not directed at children under 16. We do not knowingly collect personal information from children. If we learn that a child has provided personal data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect product updates, legal requirements, or feedback. We will post the revised policy with a new effective date and, when appropriate, provide additional notice.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, reach out at support@lexirank.com. We are committed to resolving inquiries promptly.